Banter

I saw on the Banter website that there was a special sale of piercing earrings for $20 and free piercing if purchasing a pair of piercing earrings. But the store associate told me she had no idea about the special.

Her exact words were, 'I don't know who put that there!' so I ended up purchasing the cheapest pair of piercing earrings that cost $50. But then she added 2 years of warranty and cleaning solution to the sale and said that those were mandatory even though I said we did not need the warranty nor the solution.

I ended up paying $80 for earlobe piercing that would have only been $20 from looking at the website. This is not right; it is bait and switch, so I will definitely not recommend this store to anyone and will leave warning reviews for others who are looking for places to get simple earlobe piercing.

My son purchased a bracelet for me for my birthday. The end of January the bracelet broke the end of March.

It was a 10 karat gold link bracelet. He reached out to Banter in April to see if he can get an exchange. The customer service rep told him that he did not purchase the warranty so they cannot help them. I reached out to customer service today and was told that they cannot help me and then they will give me a 10% discount to purchase another one.

I explained that the bracelet broke before the 90 days and they should exchange it for a new one. I could not speak to a real person I was just told to chat on the text. I feel that banter offers low quality merchandise and then tries to get you to buy the warranty to pay for the repairs on their low, poor quality merchandise. This is a rip off.

They are not helpful at all. I will never buy from them again and I will let my friends know as well.

Purchased a piece in February and by April it fell apart. Given the price, I fully expected a replacement from this reputable company.

No, I was told they only have a 30 day return policy even for defective items. Banter only guarantees their product for 30 days. That is an absolutely atrocious policy. I asked to speak with someone else who could explain why this policy exists and why they dont back their product and the CSR refused to transfer me.

I have pictures of the item and they did not even ask for them or try to work with me. The quality of their products are not what they claim to be and their prices should be in line with that of costume jewelry if it will only last for 2 months.

I ordered an item from them on June 16. The item was ordered with their expedited shipping service.

When I checked the tracking, it said the item would be delivered on June 20th. Here it is June 23rd and still nothing. Numerous calls to customer service and absolutely no help from these people. After all this trouble, I find out I paid for expedited shipping and they actually shipped it with the much slower free service.

I called up customer service to complain and the lady was going to try and overtalk me and insist that it was shipped with expedited service. I told her she was lying. I contacted UPS and gave them the tracking number, and they said it was not shipped expedited. After I proved her wrong, she refunded me my shipping charge.

Bottom line, I'm done with this company.

After they receive their item back and my money is refunded, I'm going to close this worthless credit card account. Banter online does not respect customers and has no clue on how to provide good customer service.

I sent a review 2 weeks ago and I tried to edit the review, but was unable to do so. I wanted to change my review.

I purchased a necklace and cross on 4/6. The gift was for my granddaughter's upcoming graduation. Afterwards, I found the other grandmother had done the same. On 4/7, I returned to the kiosk at Columbiana Center, Columbia SC.

I had read some negative reviews and I was concerned about a possible refund issue. I had paid cash for the items, and was concerned there would be a problem. The cashier told me they didn't have that much money in the register, so I'd have to receive a check instead. She said I'd have it within 10days to 3 weeks.

I got a full refund in 9 days. Very easy refund process in my situation. Cashier was an absolute doll. She made my experience a very good one.

I even sent a positive recommendation to their corporate office informing them of the girl's name. She needed to be recognized for her service. I have read some of the negative reviews of customer service. I must be one of the few that actually had a pleasant experience.

I was so impressed by the service, I hugged the cashier when I purchased it and when I returned it. Guess I hit the jackpot with a positive experience.